We never do this, but we bought the warranty for our laptop. It stopped working during the warranty period and we dropped off the laptop.
Since we dropped it off we've called for over 5 weeks, we never get a call back, and each time we are told the parts are on order...Not sure if they are coming from the moon or not, but we've just entered the black hole of service. They have our computer, its not fixed, no end in sight, and we can't get a call or solution.
This is beyond frustrating. we are stuck without a working computer for business and no help from the store that sold us either the computer or waranty
Monetary Loss: $500.